PRODUCTS
What is Print on Demand or PoD?
- Print on Demand (or PoD), are items that are made with care specifically for you once your order is placed. Because of this, they are only available online and may take a little longer than some of our other products to ship out and be received. By ordering items that are print on demand instead of in bulk, you are helping limit overproduction. Thank y'all for playing your part in thoughtful and sustainable purchasing!
Where are your products made?
- All our products are printed/hand-sewn, on-site, one by one, on a per-order basis, at different production facilities in the US, from blank material sourced worldwide. Under certain market conditions, to ensure production in a timely manner, some orders may be temporarily fulfilled outside USA. The base blank items or materials that our partners use come from different sources depending on the product line and where the order is being fulfilled.
Can I ask for a custom design?
- We love to receive design suggestions from our customers and we always consider them for future collections but we can't commit to special requests for specific colours or products on single orders.
- Although we can't guarantee it, for orders of 25+ items, we might be able to fulfill special requests or create custom design variations.
How different are your products?
- The idea behind the store was to take mainstream items and revisit them in a stylish mid-century modern inspired style. Some products start from wholesale blank items, some are entirely handmade. What makes our products stand out is definitely the exclusive designs that you won't find anywhere else!
Why did I get items with different packaging?
- It means your items came from different manufacturers. For each product line, we choose the best partner possible but only some of them can use customized shipping labels.
ORDERING
Where does Dikila D.A ship?
- We ship to street addresses, PO boxes, and military APO addresses.
- We offer domestic shipping to all 50 states as well as international shipping to over 190 countries.
When will my order be shipped?
- Orders typically ship out 4-5 business days after being placed. Please allow up to 5 business days during periods of high volume, such as during a sale, promotion, or the holiday season.
When will my order arrive?
- Once shipped, domestic U.S. orders typically arrive within 3–4 business days, while international orders arrive within 5–15 business days. Priority Express orders ship the same or next business day and usually arrive within 1 business day.
How can I track my order?
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. If you’re unable to find it, check your spam and promotions folders to make sure it didn’t end up there.
Can I change or cancel my order after it’s been placed?
- Our team works hard to get orders processed as quickly as possible, so we unfortunately can’t guarantee that we can make any changes or cancellations. However, if you have not received your shipping confirmation yet, please email us at admin@dikilada.com as soon as you can, and we’ll do our best to help.
Do you offer wholesale?
- Yes we do! You can find our wholesale website. Be sure to request an account to get Tumbleweed TexStyles in your store soon.
Do you have a storefront location?
- No, we don’t currently have a physical storefront. Although we used to, Dikila D.A is now an online-only business. You can shop all of our products right here on our website!
This is a gift - will pricing be on the packing slip?
- No! Our price-free packing slips take the worry out of online orders when shipping straight to loved ones.
DELIVERY
Why are there no updates on my tracking?
- Please allow up to 48 hours for USPS to initially update your tracking status. Once it’s on its way, the tracking should update daily to show your package’s progress.
The tracking shows my order was delivered but I can’t find it anywhere - what should I do?
- When this occurs, we recommend first double-checking your shipping address to make sure it’s correct. If it is, the next steps would be to check around the front of your residence as well as with any neighbors and/or front office (if it’s an apartment complex). Also check with anyone else in your residence who may have received your package on your behalf. If your order still doesn’t turn up, contact us at admin@dikilada.com, and we’ll take it from there!
RETURNS & EXCHANGES
How do I return or exchange my order?
You can see our full exchange/return policy here and then head over to the exchange/return form to submit your request - all you’ll need is your order number and the email address or phone number used on the order, and the form will walk you through the rest of the process.
Returns and exchanges should be shipped to the following address:
- Dikila D.A
- P.O. Box #15320
- Da Nang, Viet Nam
I received an item as a gift that I need to exchange or return - can I do that?
- Absolutely! Email us at admin@dikilada.com with the purchaser’s name and order number (if you don’t have the order number, the purchaser’s email address will help us track it down). We can then find the original order and get you taken care of. We are able to exchange and return for store credit for the gift recipient, but returns for refund can only be issued to the original purchaser.
How long does it take for my exchange or return to be processed?
- Please allow 1-3 business days for your exchange or return to be processed by our team once we receive it. For returns for refund on a credit card, please give at least 3-5 business days after the refund is processed by us for the refund to appear on your credit card statement (this process can take up to 10-14 business days depending on your bank or card carrier).
Can I return or exchange a gift card?
- No, gift cards are non-returnable and non-refundable.
I received damaged or incorrect merchandise. Help!
- We’re so sorry to hear there was an issue with your order, and we’d love to make it right! Please email our Customer Service team directly at admin@dikilada.com. They’ll get you taken care of as soon as possible!
- Customer Service Hours: Monday–Friday, 8:00 AM – 17:00 PM
STILL NEED HELP?
Please see the information below for the best ways to get in contact with our team:
- Address: 51 Xo Viet Nghe Tinh, Da Nang, Viet Nam
- Customer Service: admin@dikilada.com
If you have additional questions, please email us at dikilada.com, and we will get back to you as soon as we can!